MAGAZINE SUBSCRIPTION COMPLAINTS PROCEDURE

If for any reason we do not deliver the standard of service you expect, or if we have made a mistake, please tell us. We will work hard to investigate the situation and set about putting it right as quickly as possible.

Please note that delivery of the first printed issue can take up to 10-12 weeks from the order date, we understand that this can seem like a long time to wait but this is due to the international nature of our business.


Please also note that the subscription term starts with the first issue subscribers receive and not from the month in which the order was placed.


Step 1

Please contact our magazine subscriptions customer service team via the following options:

Phone: 0345 045 0355


Email: ngmintl@subscription.co.uk


Address:
National Geographic
Lathkill Street
Market Harborough
Leicestershire
LE16 9EF

We will aim to resolve the situation immediately, however, if a resolution cannot be provided then and there we will seek to resolve all complaints within 5 working days.


Step 2

If you have followed step 1 and you are not satisfied with the outcome please outline your concerns to Jodie Hughes via either of the contact options below. Please include your subscription reference number and any previous correspondence sent.

Email: jodie.hughes@natgeo.com

Address:
National Geographic
10 Hammersmith Grove
London
W6 7AP

We will investigate your complaint further and respond with a proposed course of action, where appropriate. This is the final step of the complaints procedure and there is no further appeal against the company’s response after reaching this stage.

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