A short guide to cancelled trips: refunds, rebooking and your rights

Travel operators and airlines have come under fire for offering consumers credit — or nothing at all — rather than refunds on flights, hotel and holiday bookings that have been rendered unviable due to the Covid-19 crisis. Yet some argue mass refunds at this time would put many companies out of business. Is it better to refund or rebook, and what are your rights as a consumer?

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